WhatsApp requires all message templates be approved before they can be used to send business-initiated messages to users. Message templates that don't meet the criteria or usage guidelines will be rejected, and can't be used. This guide explains our recommendations and best practices for improving the likelihood that your templates will be approved by WhatsApp.
Template Restrictions (Rejection Reasons)
WhatsApp enforces strict guidelines in their template approval process to reduce the potential for abuse and spam attacks. The following are some common reasons why Meta will reject templates.
Template purpose is not clear, concise, or well-written. For example,
Hi, {{1}} {{2}} Thank you.is vague and not clear how it would be used or what the placeholder values represent.Template placeholders cannot be right next to each other like
{{1}} {{2}}.Template content is identical to the content of another existing template.
Template body cannot start or end with a placeholder.
Template body cannot have more than two consecutive \n newline characters.
Template is abusive or threatening in nature.
Best practices for writing WhatsApp templates
Following these basic guidelines will increase the chances of your templates being quickly approved, and will help ensure that your customers enjoy interacting with your business.
Templates should be as short as possible to get the necessary information across.
Templates must not have any grammatical or spelling mistakes. Templates that include major spelling or grammatical mistakes are likely to be rejected. Templates with minor punctuation errors or grammatical inconsistencies may be approved, but should be avoided.
Additional tips for creating excellent templates:
Get feedback from your teammates or coworkers to ensure the template you’ve written is clear and free of errors.
Make sure your customers understand why they received your message – you can remind them of the reason why they originally gave you permission to send them messages. For example:
Hi {{1}}, thanks for your order {{2}} placed on {{3}}. Your order has shipped.Avoid sending surveys or using the word
survey. Instead, you may ask the customer for their feedback.Avoid starting or ending your template with a placeholder (such as
{{1}}, This is a template.orHello, This is a template. {{1}}), as in most cases these will be rejected. Instead, you'll want to lead with an introduction for the recipient, or descriptive text that aligns with this first placeholder, and end with closing or descriptive text after the final placeholder. So going off of the two examples above, that might look like:Hello {{1}}, This is a message about {{2}}. Thank you.