For the best experience with the SimpliRoute 📱 mobile app, make sure your device meets the technical requirements listed below.
Operating systems and hardware 📲
Android
Android is the recommended operating system for using the SimpliRoute mobile app. To work properly, your device must meet the following:
Operating system: Android 12 recommended (minimum Android 10). If your phone isn't compatible, the Google Play Store won't allow you to install the app.
Support for Google Play services (Google Play Services). This is a mandatory requirement.
Use on tablets is not recommended.
4G connection or higher.
200 MB of available space for installation.
2 GB of available space for using the app.
8 GB of RAM or more is recommended for optimal performance, especially in operations with many visits or photos per route.
Grant all the permissions the app requests: precise location set to Allow all the time, notifications, activity and camera. See the step-by-step guide in 📱 Mobile App: Installation, Permissions, Login.
Allow the app to run in the background without battery restrictions. See how to set this up in 📱 Mobile App: Background Settings.
Available for download on the Google Play Store.
iOS
The app is also compatible with iOS devices. To work properly, your device must meet the following:
Operating system: iOS 15.1 or higher. You can check whether your iPhone is compatible on the app's App Store page, in the Compatibility section.
Compatible with iPhone (use on iPad is not recommended).
4G connection or higher.
200 MB of available space for installation.
2 GB of available space for using the app.
Allow access to the device's GPS at all times (Always option).
Allow access to the device's camera.
Available for download on the App Store.
Notes: There are currently no recent updates to the iOS app. We recommend using an Android device for the best experience.
Update the app 🔄
We recommend that your drivers always use the latest version of the app available on the Google Play Store or App Store. On Android, the app shows a notice when a new version is available on the Google Play Store.
Notes: Update the app at the start of the day or when the Syncs section is empty. If you update while there is information waiting to be sent, that information will be lost. Learn more in 📱 Mobile App: Sync.
Check each driver's app version
From the web platform you can check each driver's phone model and app version without having to contact them:
Go to Tracking.
Find the driver's card. Next to the battery indicator you'll see their last connected device: phone model and app version.
If the driver has logged in on more than one device, expand View other devices to check the others.
Notes: This information corresponds to the last device the driver logged in with and is updated at each login. It isn't necessarily the phone they're using on the current route. Also, Android and iOS versions use different numbering, so the version number can't be compared between platforms.
Frequently asked questions 🗣️
How much data does it use per month?
A plan of 1 to 2 GB per month is more than enough on a mid-range phone. High-end phones may need more data if the photos they take are in very high quality.
How much battery does it use?
SimpliRoute uses a significant amount of battery due to its GPS tracking features. We recommend keeping phones plugged into the vehicle during the workday to keep the battery charged. Also check the phone's battery settings so the app doesn't stop in the background: 📱 Mobile App: Background Settings.
Can my drivers turn off GPS?
Android and iOS allow users to turn off their phone's GPS at any time. At SimpliRoute, we can't prevent this. However, the app will require the driver to turn on GPS every time they open it to get back to work.
Can I block other apps on the phone?
SimpliRoute doesn't allow blocking other apps on the driver's phone.
Can a driver use their user on two phones at the same time?
Using more than one device at a time with the same user is not recommended. Doing so can cause the following problems:
Sync errors: the information the driver records may not reach the platform correctly when it's sent.
Incorrect GPS data: the platform receives locations from several phones at the same time, which can produce unrealistic routes, such as kilometers traveled much higher than the real ones.
If the driver needs to switch phones, they must log out on the previous phone before logging in on the new one.
Notes: Before logging out or switching phones, make sure the app's Syncs section is empty. Pending information is not transferred to the new device.
Does the app work without signal?
Yes. If the phone loses connection, the app saves the information recorded by the driver (checkouts, photos, signatures and additional fields) on the device and sends it to the platform when the connection is restored. A 4G connection or higher is needed for the information to arrive in real time. Learn more in 📱 Mobile App: Sync.
Can I integrate my vehicles' GPS?
Yes. You can integrate your vehicles' GPS positioning data with SimpliRoute to have real-time traceability from the platform. See how to do it in 🛰️ Integration: GPS.
Notes: Hardware requirements may vary depending on the size of each customer's operation.