The SimpliRoute 🚀 mobile app is used by drivers and co-drivers to report the status of each visit or delivery on their assigned routes. It's available for Android and iOS.
Mobile app / SimpliRoute
Prerequisites 📋
Before installing the app, keep the following in mind:
Your username and password are created by your account administrator from the SimpliRoute web platform. If you don't have them yet, ask your administrator.
Your phone must meet the requirements listed in 📱 Mobile App: Technical Requirements.
Download
Android 🤖
Android is the recommended operating system for the SimpliRoute mobile app. Follow these steps to install it:
Open the Google Play Store on your device and search for "SimpliRoute".
Select the SimpliRoute app from the search results and tap the Install button.
Mobile app / Google Play Store: Install
Wait for the download and installation to finish.
Mobile app / Download in progress
Once the installation is complete, tap Open to start the app.
Mobile app / Open the app
iOS
The SimpliRoute mobile app is also available on the iOS App Store. Install it and log in to start using it.
Mobile app / App Store
Notes: Some features described in this article, such as Use company account and Forgot my password?, are only available on Android. That's why we recommend using an Android device. Also, on iPhone the app logs you out every time it updates: after an update, log in again with your username and password.
Log in 🔑
Once the app is open, enter your username and password and tap Log in.
Mobile app / Login
If it's your first time logging in, the app will ask for the permissions it needs to work (see Grant permissions). On Android, you can confirm which user you logged in with by opening the ☰ menu: there you'll see your name, username and role.
Log in with your company account (Android)
If your company has enabled login with its corporate account (SSO), tap Use company account and follow your company's login steps. If this option isn't enabled, log in with your username and password.
Recover your password
Android (version 4.8.29 or higher): if you see the Forgot my password? link on the login screen, tap it and follow the steps to create a new password. To use this option you need to have an email address registered to your user.
iPhone, no link or no registered email: ask your administrator to reset your password from the web platform.
Notes: If you're an administrator and need to reset a driver's password, see our article 👤 User management: Password. Avoid changing the password while the driver is on a route: the change logs them out and they could lose information that hasn't synced yet. More details in 📱 Mobile App: Sync.
Grant permissions ✅
When logging in for the first time, the app will ask for the permissions it needs to work properly. It's important that the driver accepts all permissions.
The app will ask for permission to send you notifications. Tap Allow.
Mobile app / Notifications permission
The app will show the Before you start screen, explaining that it will use your location to help you on the route. Tap Start.
Mobile app / Before you start
The app will request access to the device's location. On Android, select Precise and then While using the app.
Mobile app / Location permission (Android)
Notes: On iPhone, allow location access when the app asks and set it to Always. If you denied the permission, go to the iPhone's Settings › SimpliRoute › Location and select Always.
Open the ☰ menu in the top-left corner and select Permissions. Permissions marked in red are pending and those marked in green have already been granted. Tap each pending permission until all of them are green. Here's what each permission is for:
Activity access: allows monitoring the driver's physical activity during the route.
Background location access: allows the app to record the driver's location even when it's not in the foreground. It must be set to Allow all the time (on some devices it appears as Always allow).
Notifications access: allows receiving alerts about newly assigned routes and updates.
Camera access: allows the driver to take photos as proof of delivery. On Android, if you blocked this permission, the app will offer to open the phone's settings so you can enable it.
Mobile app / Permissions section
Make sure the location permission is enabled with the Allow all the time option. If you can't enable it from the app, go to the phone's Settings › Apps › SimpliRoute › Permissions › Location and select Allow all the time. Names may vary depending on the phone manufacturer.
Mobile app / Location: Allow all the time
Notes: The location permission must be set to Allow all the time so the app keeps sending the driver's location even when it's in the background. Also see 📱 Mobile App: Background Settings to prevent the phone's battery saver from stopping the app.
You're now ready to start using the SimpliRoute driver mobile app.
Mobile app / Ready to start
Troubleshooting 🛠️
Login error with correct credentials
If the app shows an error when logging in even though your username and password are correct, check these causes:
Locked user: if you entered an incorrect password several times, your user gets locked. Ask your administrator to unlock it. See 👤 User management: Unlock.
Expired password: if your company set an expiration period for mobile users' passwords, you'll see an error when logging in once it expires. Ask your administrator to assign you a new password from the web platform.
Switch phones or reinstall the app
On the old phone, make sure you have no information waiting to sync. The app will warn you if you try to log out with unsynced events.
Log out from the ☰ menu › Log out.
Install the app on the new phone and log in.
Grant all permissions again.
Notes: Don't uninstall the app or switch phones if you have information waiting to sync, because you could lose it. More details in 📱 Mobile App: Sync.
Driver without location on the platform
If the driver appears without GPS on the web platform or their location doesn't update:
In the app, open the ☰ menu › Permissions and check that all permissions are green.
Confirm that location is set to Allow all the time on Android or Always on iPhone (see Grant permissions).
Check the phone's battery settings in 📱 Mobile App: Background Settings.
If the problem continues, restart the phone without logging out of the app, open it again and sync any pending information.
Contact Support
If the problem continues, contact SimpliRoute Support, or ask your administrator to do so. Include your username and attach screenshots of the app's Permissions, Diagnostics and Syncs sections. See the Report to Support section of the article 📱 Mobile App: Sync.
Next steps 🚀
📱 Mobile App: Use: learn how to view your routes and record the result of each visit.
📱 Mobile App: Background Settings: prevent the phone from stopping the app.
📱 Mobile App: Sync: make sure your information reaches the platform.