In SimpliRoute 🚀 you can change or recover your password in different ways, depending on your situation. In this article we walk you through each available option step by step.
Change your password from your profile 👤
This option is available to any user who remembers their current password and wants to update it.
To access your profile, click your avatar or initial in the bottom-left corner of the screen and select Go to my profile.
Access to your user profile
Once in your profile, go to the Change password 🔑 section and click the button with the same name. The following fields will be enabled:
Current password
New password
Repeat new password
Fields to change your password from your profile
Once the fields are complete, click Save to apply the change, or Cancel to discard it.
Notes: If you need more information about your user profile, see our article 👤 User profile - Information, Token, Payment profile.
Recover your password from the login screen 🔓
This option is useful when you forgot your password and can't log in. To recover it, you just need an email address registered to your user and to follow these steps:
Go to the SimpliRoute login screen and click the recover password link.
The Recover password screen will open. Enter your registered Email and click Send.
Recover password screen
In a few minutes you'll receive an email from SimpliRoute with the Reset my password button. Click it and follow the instructions to create your new password.
Email to reset your password
New password form
Notes: The link in the email is valid for 72 hours. If you don't receive the email, also check your Spam folder and confirm with your account administrator that the email registered to your user is correct.
Notes: If your user doesn't have a registered email, ask the administrator to assign you a new password from user management. If you have trouble with the process, you can contact us at [email protected] or through the platform chat.
Notes: If you enter an incorrect password 5 times in a row on the web platform, your user will be locked. To regain access, see our article 👤 User management: Unlock.
Notes: If you use the mobile app on Android (version 4.8.29 or higher), you can also recover your password from the Forgot my password? link on the login screen. See the step-by-step guide in 📱 Mobile App: Installation, Permissions, Login.
Update an expired password ⏳
Your account administrator can set an expiration period for passwords from Settings › Security. The available options are: Never, 30, 60, 90, 180 and 365 days. This period is set separately for web users and mobile users. To learn more about this setting, see our article 🔒 Security Management.
When your password exceeds the configured period, the next time you log in to the web platform the system will ask you to create a new one:
Enter your username and current password on the login screen.
Enter your new password and repeat it in the confirmation field.
Save the change to log in to the platform.
Keep in mind that the new password can't be the same as any of your last 2 passwords.
If you use the mobile app and your password has expired, you'll see an error when logging in. In that case, ask your account administrator to assign you a new password from the web platform.
Notes: If the administrator turns off expiration and then turns it back on, the count doesn't start from zero. Users whose password already exceeds the configured period will have to change it the next time they log in.
Change a password from user management ⚙️
Only the Owner and the Administrator can change other users' passwords, since they're the only roles with access to Settings:
Administrator: can change the password of any role, except other Administrators.
Owner: can change the password of all users, including Administrators.
To learn more about the available roles, see our article 👥 User roles.
To change a password, go to Settings › Users tab › find the user › click the ✏️ Edit button. If you need more detail on these steps, see our article 👤 User management.
In the edit form, find the Change password section and fill in the following fields:
Password
Repeat password
Change password section
The new password must meet the security requirements set for your account. The form shows them in the Create a password that: section. By default, the password must have at least 8 characters. To see or change these requirements, see our article 🔒 Security Management. Once the fields are complete, click Save changes to apply them, or Cancel to discard them.
Notes: Changing a user's password will close their open sessions and disable any integrations that use their token. That's why you should avoid changing a driver's password while they're on a route: they could lose information that hasn't synced yet. More details in 📱 Mobile App: Sync.
Notes: For security reasons, passwords can't be viewed. If a user forgot theirs, assign them a new one from here or ask them to recover it from the login screen.
Notes: If you need to create or edit several users at once, see our article 👥 Bulk User Management.